pureessencecandle.com — Help Center (FAQ)
Orders & Shipping
When will my order ship?
Most orders are processed within 1–2 business days. You will receive a confirmation email once your order has shipped with a tracking link from pureessencecandle.com.
Do you ship internationally?
Yes, we offer international shipping to most regions. Shipping rates and delivery times vary depending on the destination. For more details, visit our Shipping Policy.
Can I change or cancel my order?
Once an order has been placed, it cannot be changed or canceled after processing. Please double-check your order details before checkout.
Returns & Exchanges
What is your return policy?
We accept returns within 14 days of delivery for unused items in their original packaging. To begin a return, please visit our Returns Center.
Do you offer refunds or store credit?
Refunds are issued to the original payment method once the return is approved. You may also choose store credit for faster processing.
Products & Care
Are your candles made with natural ingredients?
Yes, all pureessencecandle.com are crafted from clean-burning, coconut-based wax and premium fragrance oils.
How long do your candles burn?
Depending on size, our candles typically burn for 25–100 hours. Always trim the wick to 1/4 inch before lighting for best results.
How should I care for my candle?
Keep the wax pool free of debris and avoid burning for more than 4 hours at a time. For more details, see our Candle Care Guide.
Gifts & Rewards
Do you offer gift wrapping?
Yes, gift wrapping options are available during checkout.
Do you have a rewards program?
Yes! Join the Pure Essence Rewards program to earn points with every purchase. Learn more at pureessencecandle.com.