Return Policy
At pureessencecandle.com, we want you to love every product you receive. If you are not completely satisfied with your purchase, we’re here to help.
Eligibility for Returns
We accept returns for unused and unopened items purchased directly from pureessencecandle.com within 30 days of the purchase date. Items must be returned in their original packaging and in the same condition that you received them.
Please note that we do not accept returns for:
- Used, burned, or partially consumed candles
- Items purchased on final sale
- Personalized or custom-made products
- Gift cards or digital products
How to Start a Return
To initiate a return, please visit our return portal at pureessencecandle.com and submit a return request. Once your request is reviewed, we will provide instructions for returning your items. Customers are responsible for return shipping costs unless the product arrived damaged or defective.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, please submit a claim within 7 days of delivery. Be sure to include your order number and a photo of the issue so our team can quickly resolve it. We will replace or refund items that are verified as damaged during shipment.
Refunds
Once your return is received and inspected, we will send you an email notification confirming the status of your refund. Approved refunds will be processed to your original payment method within 5–10 business days. Shipping fees are non-refundable.
Exchanges
We currently do not offer direct exchanges. If you wish to replace an item, please return your original order for a refund and place a new order through our website.
Sale Items
All sale, clearance, or promotional items are final sale and cannot be returned or exchanged.
Need Help?
If you have any questions about your return or product, please visit pureessencecandle.com for more information.